FAQ

Where are you based?
NYC, NY, USA

I’m interested in influencer and blogging opportunities, who should i contact?
If you LOVE the look of our lashes and can’t wait to show the world, we would love to collaborate with you! Here's how to start: 1. Tag @icoonic_lashez on Instagram and send us a DM.

How do I contact customer service?
Please email us at Icooniclashez@gmail.com and someone from our team will get back to you. Please allow up 48 hours to receive a reply


SHIPPING, RETURNS, AND EXCHANGES

Can I return or exchange?
We will replace any defective items and make sure you are happy with your purchase. Products can only be returned if they are still in good condition and packaging. Used-looking products, or products damaged by the customer will not be eligible for refund.


All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at Icooniclashez@gmail.com within 3 hours of order placement to cancel or modify your order.